Secure Shopping
Free Returns
10€ Newsletter Discount
More than 2.000 articles
Secure Shopping | Free Returns | 10€ Newsletter Discount | More than 2.000 articles online
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HELP / FAQ

Orders

Is there a minimum order value?

The minimum order value in the Seidensticker online shop is €24.95 per order.

How can I change my order after it has been placed?

Unfortunately it is not possible to change your order after it has been placed. We cannot change the size or colour of an item, nor the delivery address or payment method, nor can we remove an item or adjust the price by applying a voucher. If you do not accept the order, the goods will be sent back to us by the shipper and handled as a return.

Are the products I select always available for delivery?

Normally, the Seidensticker online shop displays only items that are actually available. Although our product database is updated at very frequent intervals, in exceptional cases it may occur that an item is already out of stock by the time you send an order for it.
In cases where multiple people simultaneously order an item for which only one unit is available, it is not possible to determine whether the desired item can be delivered until after your order has been processed. We will inform you as quickly as possible if an order cannot be completed due to one of the items on it selling out.
The probability of a product selling out will tend to be higher for discounted items and in cases where the customer leaves a longer period of time between placing a product in the shopping card and clicking “Send order”. As soon as we process your order in the warehouse, you will receive an email from us giving you a definitive statement on your order.

Will items that are currently sold out become available for delivery at a later point in time?

Yes, in general it is possible that an item which had previously sold out in a particular size and/or colour will become available for delivery again at a later point in time. So it is worth taking another look in the Seidensticker online shop later to check the availability of the item you want.

If individual sizes of the item you want are sold out, you can leave your email address by clicking on the size that you want. If the item becomes available again, we will send you a message to let you know.

Can I also order by phone?

For your security, we accept orders exclusively through the Seidensticker online shop. Unfortunately, orders by phone, fax or email cannot be processed.

I purchased an item that is now available at a lower price. Can I get a refund for the difference?

Please understand that prices may change. Our prices will depend on offers currently running, trends and stocks of the item currently available. If the price of a product has reduced, but you already purchased the item, we are unable to give you a refund of the difference subsequent to the sale.

How does the monogram service work?

For many shirts and blouses in the online shop, you have the option of personalising your item of clothing by selecting a monogram for it on the page dedicated to it. You can select from a variety of fonts and thread colours and up to three letters. The initials will be stitched onto the right sleeve of the selected item.

Please note that the delivery times could be delayed by up to 3 additional business days as a result of this customisation process. Another thing to note is that customised products are excluded from the customer’s cancellation rights, and it is not possible to make any subsequent changes to the order or cancel it.

How can I find Seidensticker products near me?
You can use our Store Finder to identify the Seidensticker stores, outlet stores and partner stores nearest to you. After you enter your postal code, the site will show you partner stores that stock the Seidensticker brand in their range of products.

Shipping / Delivery

How much does shipping cost?

The charge depends on your delivery country:

  • Belgium: 0,95 € 
  • Bulgaria: 5,95 € 
  • Croatia: 5,95 € 
  • Cyprus: 5,95 €
  • Czech Republic: 3,95 € 
  • Denmark: 3,95 € 
  • Estonia: 5,95 € 
  • Finland: 3,95 € 
  • Greece: 5,95 € 
  • Hungary: 5,95 €
  • Italy: 3,95 € 
  • Ireland: 5,95 €
  • Latvia: 5,95 € 
  • Lithuania: 5,95 € 
  • Luxembourg: 3,95 € 
  • Malta: 5,95 € 
  • Netherlands: 0,95 € 
  • Poland: 3,95 € 
  • Portugal: 5,95 € 
  • Romania: 5,95 € 
  • Slovakia: 3,95 € 
  • Slovenia: 3,95 € 
  • Spain: 3,95 € 
  • Sweden: 3,95 € 
How long will it take for my order to arrive?

Our delivery period is generally 3-5 business days. In certain cases delivery can take up to 7 days. For orders that include monogram stitching, delivery times may be delayed by up to 3 business days. As soon as your package leaves our warehouse, you will receive a shipping confirmation by email. This message will include a tracking number that allows you to track the delivery status of your goods online.

What service provider do you use to deliver the goods?

Our packages are sent via UPS.

To what countries can deliveries be made?

Delivery and shipping is possible to Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (with the exception of Faroe Islands and Greenland), Estonia, Finland (with the exception of The Aland Islands), Greece (with the exception of Mount Athos), Hungary, Ireland, Italy (with the exception of the municipalities of Livigno and Campione d’Italia and Lake Lugano), Latvia, Lithuania, Luxembourg,  Malta, Netherlands (with the exception of Netherlands Antilles), Poland, Portugal (with the exception of the Azores and Madeira), Romania, Slovenia, Slovakia, Spain (with the exception of Ceuta, Melilla and the Canary Islands) and Sweden. For shipments to Germany and Austria click here.

Can I track the status of my order?

You will receive a tracking number with your shipping confirmation that allows you to track the status of your delivery online. Use the link provided in your email for this purpose. Please note that the tracking number only becomes active once it has been recorded by the shipping provider. Thus, if the number does not work right away, please try again a little later. If you are a registered customer, you can also view the status of your order through your customer account (MY ACCOUNT).

Return shipments

How should I send returns back to you?

To facilitate easy return shipment free of charge, please use the return form and return label included in your delivery. If you do not have the return label, our customer service team at shop@seidensticker.com will be happy to help you. Alternatively, send your package to the following address:

Seidensticker Logistik GmbH
- Zentralversand E-Commerce -
Am Stadtholz 39
33609 Bielefeld, Germany

Please retain the package delivery slip from UPS in case of a need for inquiries. It will help in case of queries if a package should get lost.
Please understand that we can only accept returns and complaints relating to items purchased in the online shop. If you would like to return items purchased by another route, please contact the physical store where you bought those items directly.

How much time do I have to return my order?

If a product does not meet your expectations, please return the goods at your convenience within 30 days of receipt, unworn and with their original labels attached.

Please understand that we can only accept returns and complaints relating to items purchased in the online shop. If you would like to return items purchased by another route, please contact the physical store where you bought those items directly.

How can I obtain a replacement return label?

Please contact our customer service team at shop@seidensticker.com. We will be happy to send you a new return label by email.

Can I exchange items?

Please understand that we are unable to offer you a direct exchange service. If you would like the item you ordered in a different colour or size, please place a new order.

Has my return been received yet?

You will get an email from us confirming receipt as soon as your return shipment has been received at our logistics centre. If you have not yet received confirmation of return receipt, you can check the shipping status with the delivery service by entering the shipment number of your return in the UPS portal:
https://www.ups.com/WebTracking/track

For returns, do the items need to be packaged in precisely the way I received them?

To guarantee swift processing, we request that you always return the item to us with its original label still attached, including the completed return slip. The goods delivered to you should only have been used for verification purposes - i.e. for purposes comparable to trying on items in a physical store. Accordingly, shirts do not need to be repackaged exactly as received. If the goods have deteriorated due to any use more extensive than that, however, we reserve the right to request compensation for the consequent loss of value.

How do refunds work?

Firstly, we will confirm the receipt of your return by email. After that point, it will take about 1-3 business days before we can refund you for goods you have already paid for. We will reimburse the amount using the same payment method which you used to pay for your order.

How can I send complaints about an item?

High product quality is of utmost importance to us. Unfortunately, it is possible that individual items may occasionally fail meet our standards. If this is the case for one of your items, we would like to apologise in advance for the inconvenience.

You can send complaints to us about these products within a period of 2 years. This guarantee applies exclusively to products purchased in our online shop. Please return the product about which you are complaining – together with a brief explanation of the problem and the relevant order or invoice number, marking any defective areas of the item – to the following address:

Seidensticker Logistik GmbH
- Zentralversand E-Commerce -
Am Stadtholz 39
33609 Bielefeld, Germany

Our customer service team will be happy to provide you with a return label free of charge.

Can I make returns to Seidensticker stores and outlets?

You can also return your packages to one of our Seidensticker stores, which will then take over the delivery to our logistics centre. Unfortunately, our outlet stores cannot accept your returns. You can find an overview of all our stores and outlet stores in our Store Finder.

When making returns in a store, please attach the return label included with your order to your returns and enclose the return form. Unfortunately, it will not be possible to refund the product value in the shop or make direct exchanges. You will receive your refund after the return has been processed in the central warehouse.

Payment

What payment methods are available?

We work with the following payment methods:
PayPal, Visa and MasterCard.

It is important for us that you settle your invoice within 14 days after receiving your order. Please indicate your invoice number or order number and transfer the correct amount to the following account:

TK Store-Management GmbH
Bank: Commerzbank Bielefeld AG
Bank routing code: 48080020
Account number: 202804903
IBAN: DE88480800200202804903
BIC: DRESDEFF480

How does payment via PayPal work?

PayPal is a free online payment service that makes it easy for you to purchase in online shops:

  • Your bank details or credit card information is stored by PayPal alone. That means that the information will not be sent over the Internet every time you make an online purchase.
  • Your payment is complete in just two clicks. Since your payment is made using the bank details or credit card information stored in PayPal, you will not have to enter it again every time you make a purchase.

Here is how to use PayPal:

  • Open a PayPal account.
  • Connect your bank account or your credit card to your PayPal account.

If you select PayPal as your payment method during checkout, you will automatically be forwarded to your personal PayPal page when you click “Continue”. This is where you make the payment. You will receive an email confirmation when the process is completed, both from PayPal and from the online shop.

How does payment via credit card work?

You can pay by credit card using either VISA or MasterCard in the Seidensticker online shop.

To pay by credit card, you will need the card’s 16-digit number, its expiration date and security code (also called its CVV or CVC). For VISA and MasterCard, the security code will be the last 3 digits shown in the signature field on the back of the card.
Your information is protected using highly secure SSL encryption and processed immediately. The invoice amount will be charged to your credit card account when the goods are shipped.

Special offers / Vouchers

How can I redeem my voucher code?

You can redeem any voucher code in your shopping cart. There is a separate input field for vouchers on the shopping cart screen. Once you have entered and confirmed the voucher code in that field, the value of the voucher will be deducted from the invoice total. It is important to note that you can only redeem your voucher code online and can use only one voucher once per order.

Can I redeem multiple vouchers in a single order?

Only one voucher can be redeemed per order.

I forgot to enter my voucher code. Can I redeem the voucher after placing an order?

Unfortunately it is not possible to make a credit on an order after it has been made as orders are processed too quickly to allow for such changes. If you have forgotten to redeem your voucher, we request that you save it for redemption with your next order. If you have any problems when redeeming a voucher, our customer service team will be happy to help you.

Contact

Who can I contact if I have questions about the Seidensticker online shop?

For questions on our online shop, our customer service team will be happy to assist you during our business hours:

BY EMAIL:
Email: shop@seidensticker.com

BY WHATSAPP

+49 (0)171-5213060
Mon-Thu, 8:00 a.m. - 5:00 p.m. (CET)
Fri 8:00 a.m. - 3:00 p.m. (CET)

You can find legal information on the Seidensticker online shop in the Legal Information section of this website.
If you have any general questions (on careers, press information, etc.) on the Seidensticker group of companies, please visit https://corporate.seidensticker.com

Technical settings

Technical requirements

To guarantee that you can use the full range of functions of the Seidensticker online shop and that the website displays correctly on your device, we recommend that you use an up-to-date version of one of the following browsers: Internet Explorer, Mozilla Firefox, Safari, Opera, Google Chrome.

We also recommend that you disable popup blockers in your browser settings and accept cookies, as you may otherwise not enjoy unrestricted access to all functions of the online shop. Cookies allow the online store to recognize who you are and to retrieve your shopping cart if you should leave the website temporarily while you are shopping.